City of Framingham Citizen Engagement Publicity Agent – Framingham SOURCE


FRAMINGHAM – The City of Framingham is advertising a Citizen Participation Officer for the Sisitsky administration.

Mayor Charlie Sisitsky was sworn in on January 1 for a 4-year term.

the The city’s very first responsible for citizen participation resigned in October, ahead of the Framingham municipal elections on November 2.The position was posted by the Spicer administration at the end of November.

Under the direction of the mayor, the Citizen Participation Officer works with City departments, councils and commissions to engage the public using communication and outreach strategies to improve public engagement, address complaints and inquiries from citizens and to ensure compliance with public notice requirements. This post will also analyze data on citizen engagement, complaints and inquiries, and report regularly on that data, ”according to the job description posted Jan. 3.

The salary range is $ 65,500 to $ 84,779

The post was created in 2018 when Framingham became a town. It is enshrined in the City Charter.

The CPO “performs highly responsible work of a complex nature that involves the exercise of independent judgment and initiative in the planning and oversight of the administration of the mayor’s office.

The person “works under the direct supervision of the mayor and the chief operating officer” and the chief of staff of the mayor of the city.

The citizen participation officer performs his work under typical office conditions; the noise level is moderate in a busy office.

This position has frequent contact with citizens, business owners, city division heads, employees, retirees, elected officials, councils and committees. Contacts are made in person, by phone and in writing by email, fax or correspondence. Some tasks are performed in the community under varying conditions, with exposure to weather conditions.

Applicants should have a bachelor’s degree in public affairs, communications or public administration and 3 to 5 years of work experience in community relations, local government or a related field, or an equivalent combination of education and experience.

Ideal candidates will be bilingual in Spanish or Portuguese or trilingual with both.

This position requires the operation of desktop computers, printer, calculator, telephone, copier, fax machine, and other standard office equipment. This position may have access to sensitive or confidential information and files. Mistakes could result in delays or loss of service, monetary loss and adverse public relations or legal ramifications.


  • Respond to service requests in coordination with other City departments, prepare response letters and emails on behalf of the City and City Council, and communicate personally with residents on a regular basis.
  • Provides support to those interested in getting involved in local government.
  • Design and implement strategies to improve audience engagement
  • Serves as an immediate contact for residents who call the City for assistance and serves as the Mayor’s representative.
  • Establishes and maintains close working relationships with all departments to manage residents’ concerns, questions or requests for information.
  • Brings together the appropriate staff from various departments to resolve issues.
  • Support citywide social media to engage residents on various community issues, including responding to questions, concerns and requests for information through these sites.
  • Follow up with relevant departments to help coordinate rapid responses to citizen inquiries and requests. • Identifies the assistance, equipment and technologies necessary for the implementation of public participation and communication programs in order to support the implementation of the public awareness program.
  • Train municipal staff on the development and implementation of public participation and communication programs.
  • Designs surveys to ensure citizen feedback and improve service delivery.

  • Anticipates community issues through both internal and external feedback mechanisms and able to develop communication strategies for implementation.
  • Manages aspects of the service request system (including software).
  • Develops proactive strategies with services to resolve residents’ concerns.
  • Lead and organize community meetings as needed.
  • Coordinates city-wide citizen inquiry, requiring strong knowledge in constructing questions and using other tools to collect community feedback.
  • Develops municipal public participation and communication strategies and programs.
  • Research and implement non-traditional methods of communication and awareness raising.
  • Educates City departments and programs on best practice outreach with various cultural groups.
  • Develops, plans and administers awareness and education programs using community leaders, neighborhood groups and volunteers.
  • Carry out community outreach activities to increase the participation of under-represented residents in municipal administration.
  • Attends community events organized by the City, other City agencies, community organizations and ethnic minority groups to provide education on City services and information on City initiatives.
  • Provides excellent internal and external customer service. Create a positive experience for customers through professional, courteous demeanor and creative problem solving.
  • Coordinate special projects or outreach efforts as assigned.
  • Assists with office administration, including answering phones and greeting visitors. • Interacts with others in a positive way.

To apply for the position, visit

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